Try hard resetting your tv. Press and HOLD the power button on the tv or remote till it turns off and back on again. Just keep holding it and it'll restart. I have a Samsung Q9 and this is the fix for everything, if it's the tv.Below are the steps for account reset: Launch the HBO Max, and click on the option Forgot password. Next, select the method to recover your account. Now, the app will send you the confirmation code in the mail for password recovery. Login with your new password and check for the loading screen stuck problem.
First, make sure your HBO Max app and Samsung TV are up-to-date. HBO Max app: Press the Home button on your Samsung TV remote, then select Apps > the Settings icon (upper-right corner) > Updates. Samsung TV: Press the Home button on your remote, then navigate to the Settings icon . Choose Support > Software Updates > Update Now.
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